Planner Intermodal (M/V/X)

Job description and your role in our organization

Planning & Capacity Coordination

• You plan the most suitable tank container based on customer and product specifications, taking into account technical requirements, availability, and safety.
• You assess incoming orders for feasibility, particularly in terms of loading and unloading times. Where necessary, you consult with the manager to accept or reject an order.
• In case of deviations, you proactively contact the customer to discuss alternatives.
• You continuously monitor available capacity versus incoming orders and make timely adjustments where necessary.
• Together with the Sales department, you determine the optimal routes and transport combinations.
• You ensure that train and ship bookings are made on time and correctly.
• You pass on orders to the trucking department in full and on time so that journeys can be planned efficiently.

Operational follow-up & quality control

• You monitor the execution of all current transport orders and ensure that everything runs correctly, safely, and according to plan.
• You keep your finger on the pulse: you monitor the progress of the planning and anticipate bottlenecks that could affect future planning in a timely manner.
• You report incidents, delays, or deviations immediately and actively work to find a solution.
• You inform customers correctly, completely, and on time about changes or problems.
• Tracking and tracing our tank containers is part of your daily routine; you consult various platforms to ensure you always have an accurate overview.

Container management & supplier management

• You manage the tank container pool and ensure that each tank container is optimally allocated to the correct customer order.
• You manage subcontractors (such as unloading sites and service providers) and closely monitor their performance.
• You assess, monitor, and discuss the competence of suppliers and services together with the supervisor or team leader.
• In the event of non-conformities, you will assist in recording facts, causes, and improvement measures to prevent recurrence. 

Administration & Customer Communication

• You will ensure that all information necessary for correct invoicing—including additional costs—is communicated in a timely manner to both the customer and the administration.
• You communicate clearly, professionally, and proactively with customers, both about daily planning and unexpected situations.
• You are a reliable point of contact who ensures transparency, trust, and continuity in service provision.